If you are located in North/South America or Canada, and you are a Distribution Customer needing RMA Servicing or Technical Support assistance, please follow below.
TYAN will in its sole discretion verify the warranty status of the returned Product, which may include, but not without limitation of, if the Product is defective and returned within the applicable Warranty Period or if the Product's defect, failure or damage is not covered by TYAN's warranty.
The RAM service may apply according to TYAN's verification of the Product warranty status.
If a Product which is defective and returned falls under the applicable warranty, TYAN will, at its sole discretion and at no cost to the customer, repair or replace the defective Product according to product information provided in the customer's RMA form.
TYAN will in its sole discretion replace the defective Product with a reconditioned unit of same model or with a comparable model or substitute, as available.
Out of Warranty Services
If a Product which is defective and returned falls outside the applicable warranty, the customer may purchase the OOW services. TYAN Service Center will contact customer if the customer needs the RMA service for the returned Product and provide the quotation for such RAM service to customer upon request.
Customer Induce Damage ("CID")
If the returned Product is determined as CID case, the returned Product falls under the OOW category and shall be subject to the OOW services. TYAN Service Center will contact customer if the customer needs the RMA service for the returned Product and provide the quotation for such RAM service to customer upon request. The original warranty status will be reinstated once the RMA service for such CID Product is completed.
The repaired or replaced parts will be warranted for 60 days from the date of return shipment from TYAN, or for the balance of its original Warranty Period, whichever is longer.
A RMA number issued by TYAN Service Center for the returned Product must be clearly printed on the outside of the box. TYAN will not accept any shipment directly from any customer without a RMA number. Any package or defective Product that is sent to TYAN's Service Center without an RMA number will be rejected and sent back at the owner's expenses and risks.
TYAN may refuse to issue the RAM number or provide RMA service and shall not be responsible for any damages or liabilities incurred to the customer or the Product if the requested information in the RMA form provided by the customer is incomplete or illegible or the part number/serial number is altered or removed.
The socket covers shall be used when sending back any Product that requires RMA service. If the customer does not have the original socket covers then all effort must be made to cover and protect these sockets; otherwise, if these sockets are damaged during transit, the warranty will be void or subject to an "Out of Warranty" charge to repair the socket.
TYAN will not be responsible for any losses or damage to the Product incurred while the Product is in transit or is being shipped for RMA service. Insurance is recommended.
The shipping charges from the customer's location to TYAN's Service Center shall be borne by the customer.
Each TYAN motherboard includes a label, with printed serial number, attached to either (1) the side of one of the expansion slots or (2) on the PCB (please see illustration below). If your TYAN motherboard does not have a serial number, you will not be able to receive TYAN's warranty and warranty services for such motherboard.
Once the repair or replacement for customer's returned Product is completed, TYAN Service Center will inform customer and ship such Product back to the customer. A freight tracking number will be provided accordingly.
For OOW services, including NTF Product, all the shipping charges associated with the Out of Warranty services process will be paid by the customer.